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Cancellation and Refunds Policy

Last updated: 22 October 2026

This policy applies to all Strategi plans sold by AT AI Solutions Private Limited. Plans are monthly subscriptions that renew automatically until cancelled.

How to cancel

Email [email protected] from the address on your account and say you want to cancel. We confirm by email within 2 business days.

  • Notice period: 30 days from the day we receive your email.
  • We stop your Razorpay subscription so you are not charged after the notice period ends.
  • We finish the work for the month you have already paid for.
  • Everything we published and every fix we made stays on your website. It is yours.

Please cancel by emailing us rather than through your bank, so we can stop the subscription cleanly.

Refunds

Each monthly payment pays for work that starts as soon as it is received. The current month is therefore non-refundable once its work has begun, and we do not refund part months or unused pages. We refund in these cases:

  • Duplicate or incorrect charge: full refund of the extra amount.
  • Charged after your cancellation took effect: full refund of that charge.
  • We could not start your service at all: full refund of the month affected.

To request a refund, email [email protected] within 30 days of the charge, with the date and amount. We acknowledge within 48 hours and decide within 7 business days.

How refunds are paid: approved refunds go back to the original payment method through Razorpay within 5 to 7 business days of approval. Your bank may take longer to show it. International refunds are made in the currency you paid in; we are not responsible for exchange-rate differences or fees charged by your bank.

Publisher fees and paid listing fees already paid to a third party with your approval cannot be refunded.

Failed or late payments

If a payment fails or is more than 7 days late, we pause work and tell you by email. Work restarts when the payment is made. After 30 days unpaid, we may end the subscription.

Chargebacks

If a charge looks wrong, contact us first. We fix billing errors quickly. Filing a chargeback without contacting us is a breach of our Terms, and we may pause the service until it is resolved.

Contact and grievances

Billing questions: [email protected], +91 70226 29751. Grievance officer: Adnan Baig, Director, [email protected], +91 70226 29751. AT AI Solutions Private Limited, 20 Shanthappa Lane, Silver Jubilee Park Road, Nagartapete, Bengaluru, Karnataka 560002, India.